How Can We Help You?
Welcome to the BDShield Help Center. Below you will find answers to the most commonly asked questions about our products, licensing, and support processes. Our goal is to resolve your questions quickly so you can focus on building great websites.
Frequently Asked Questions
How do I download my purchased products?
After completing your purchase, log in to your account dashboard. Navigate to the Downloads section where you will find all your purchased products available for immediate download. Each product includes the latest version along with documentation files.
How do I install a WordPress theme or plugin?
For themes, go to your WordPress admin panel and navigate to Appearance > Themes > Add New > Upload Theme. Select the ZIP file you downloaded and click Install. For plugins, go to Plugins > Add New > Upload Plugin and follow the same process. After installation, click Activate to enable the product.
Do your products receive updates?
Yes. All BDShield products include lifetime updates at no additional cost. We regularly release updates that include new features, security patches, performance improvements, and compatibility fixes for the latest versions of WordPress and WooCommerce.
Can I use a product on multiple websites?
License terms vary by product and plan. Single-site licenses cover one active installation, while multi-site and unlimited licenses are available for agencies and developers managing multiple projects. Check the licensing page for complete details.
What is your refund policy?
We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase for any reason, contact our support team within 30 days of purchase for a full refund. Please review our Refund and Returns Policy for complete terms.
How do I get technical support?
For technical issues, please contact our support team with a detailed description of the problem, your WordPress version, and any relevant error messages or screenshots. Our team typically responds within 24 hours on business days.
Troubleshooting Common Issues
Theme or plugin conflicts
If you experience unexpected behavior after installing a BDShield product, try deactivating other plugins one at a time to identify conflicts. Ensure you are running the latest version of WordPress and that your PHP version meets the minimum requirements listed on the product page.
Performance optimization
For optimal performance, we recommend using a caching plugin such as LiteSpeed Cache or WP Super Cache. Ensure your hosting environment meets our recommended specifications: PHP 8.0 or higher, MySQL 5.7 or higher, and at least 256MB of PHP memory.
Still Need Help?
If your question is not answered above, do not hesitate to reach out. Visit our Contact page to send us a message, and our team will get back to you as soon as possible.